|By Vishal Brown||
|May 13, 2014 09:45 AM EDT||
We've been tracking the progress of WebRTC (real-time communication) since the API standard was first announced by Google two years ago, and in that time we've seen lots of predictions and promises about how this standard is going to disrupt the UC world. To make sense of these myriad views, it's important to understand two other business trends, namely BYOD (bring your own device) and the growing remote workforce. BYOD may conjure up images of employees bringing their devices to work, but it's important to recognize that more and more work is happening outside the four walls of the business office. Although business owners want to accommodate employees' needs to work remotely and their desires to use their own smartphones and tablets to access email and other business applications, the need for secure and reliable voice and video communications remains imperative. Now more than ever, businesses need to collaborate with remote workers to achieve their business objectives. With these trends and business needs in mind, we can begin to see where WebRTC will have its greatest impact.
Following are two distinguishing characteristics about WebRTC that make it appealing to businesses that rely on remote voice and video communication with their employees and/or clients:
- It's inherently secure. Unlike traditional security applications that often require users to "accept" and install updates manually, many of the leading browsers automate that step. So, the next time you launch your favorite browser, you're opening the latest version of the browser - including all the latest bug fixes - without any extra steps on your part. As such, WebRTC being browser based supports only SRTP (secure real-time transport protocol) by default, which uses encryption and authentication to minimize the risk of denial of service attacks. The main premise for this decision is the fact that a call is private at all times, not an option that someone should have to select.
- It promotes stronger session authentication. Traditional video communications environments rely on third-party relay media servers to manage sessions in order to traverse firewalls. WebRTC establishes a peer-to-peer reliable session even through NAT's (Network Address Translation), therefore eliminating the need for third-party communications servers. This has traditionally been a problem for SIP-based VoIP systems.
While businesses are able to adopt traditional proprietary UC technologies that enable secure and reliable communications from within their video conferencing rooms, extending these capabilities to remote workers is where traditional business technologies fall short. Through its use of open standards, WebRTC has the potential to extend the features and benefits of traditional (i.e., proprietary) voice and video communication solutions to a much wider audience.
I was encouraged from the feedback I heard recently at the Enterprise Connect trade show, which included a well-attended WebRTC "Conference Within a Conference." Discussions around WebRTC did not focus on its cost, video quality, or speed, but rather on the transformative impact WebRTC could have on customer service, remote worker support, and B2B and B2C applications. Although this standard is still a little ways away from being ready for primetime, I'm encouraged by the fact that those most interested in adopting it are focusing on what WebRTC is going to be most helpful for, which is driving the traditional UC experience beyond the four walls of the enterprise. For more information and insights on WebRTC, be sure to check out our free white paper titled, "3 Things You Need to Know About WebRTC."
The 4th International Internet of @ThingsExpo, co-located with the 17th International Cloud Expo - to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA - announces that its Call for Papers is open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
May. 30, 2015 12:00 PM EDT Reads: 2,759
WebRTC defines no default signaling protocol, causing fragmentation between WebRTC silos. SIP and XMPP provide possibilities, but come with considerable complexity and are not designed for use in a web environment. In his session at @ThingsExpo, Matthew Hodgson, technical co-founder of the Matrix.org, discussed how Matrix is a new non-profit Open Source Project that defines both a new HTTP-based standard for VoIP & IM signaling and provides reference implementations.
May. 30, 2015 10:30 AM EDT Reads: 5,736
We are reaching the end of the beginning with WebRTC, and real systems using this technology have begun to appear. One challenge that faces every WebRTC deployment (in some form or another) is identity management. For example, if you have an existing service – possibly built on a variety of different PaaS/SaaS offerings – and you want to add real-time communications you are faced with a challenge relating to user management, authentication, authorization, and validation. Service providers will want to use their existing identities, but these will have credentials already that are (hopefully) i...
May. 29, 2015 01:00 PM EDT Reads: 4,835
While great strides have been made relative to the video aspects of remote collaboration, audio technology has basically stagnated. Typically all audio is mixed to a single monaural stream and emanates from a single point, such as a speakerphone or a speaker associated with a video monitor. This leads to confusion and lack of understanding among participants especially regarding who is actually speaking. Spatial teleconferencing introduces the concept of acoustic spatial separation between conference participants in three dimensional space. This has been shown to significantly improve comprehe...
May. 29, 2015 10:00 AM EDT Reads: 3,764
P2P RTC will impact the landscape of communications, shifting from traditional telephony style communications models to OTT (Over-The-Top) cloud assisted & PaaS (Platform as a Service) communication services. The P2P shift will impact many areas of our lives, from mobile communication, human interactive web services, RTC and telephony infrastructure, user federation, security and privacy implications, business costs, and scalability. In his session at @ThingsExpo, Robin Raymond, Chief Architect at Hookflash, will walk through the shifting landscape of traditional telephone and voice services ...
May. 28, 2015 03:00 PM EDT Reads: 4,871
The worldwide cellular network will be the backbone of the future IoT, and the telecom industry is clamoring to get on board as more than just a data pipe. In his session at @ThingsExpo, Evan McGee, CTO of Ring Plus, Inc., discussed what service operators can offer that would benefit IoT entrepreneurs, inventors, and consumers. Evan McGee is the CTO of RingPlus, a leading innovative U.S. MVNO and wireless enabler. His focus is on combining web technologies with traditional telecom to create a new breed of unified communication that is easily accessible to the general consumer. With over a de...
May. 28, 2015 06:00 AM EDT Reads: 5,166
From telemedicine to smart cars, digital homes and industrial monitoring, the explosive growth of IoT has created exciting new business opportunities for real time calls and messaging. In his session at @ThingsExpo, Ivelin Ivanov, CEO and Co-Founder of Telestax, shared some of the new revenue sources that IoT created for Restcomm – the open source telephony platform from Telestax. Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder of TeleStax, a...
May. 28, 2015 04:00 AM EDT Reads: 6,854
Can call centers hang up the phones for good? Intuitive Solutions did. WebRTC enabled this contact center provider to eliminate antiquated telephony and desktop phone infrastructure with a pure web-based solution, allowing them to expand beyond brick-and-mortar confines to a home-based agent model. It also ensured scalability and better service for customers, including MUY! Companies, one of the country's largest franchise restaurant companies with 232 Pizza Hut locations. This is one example of WebRTC adoption today, but the potential is limitless when powered by IoT.
May. 27, 2015 09:00 PM EDT Reads: 6,948
The only place to be Nov 3-5 is Cloud Expo | @ThingsExpo | DevOps Summit 2015 West at the Santa Clara Convention Center in Santa Clara, CA. Join us there as delegates from all over the world come to listen to and engage with speakers & sponsors from the leading Cloud Computing, IoT, Big Data and DevOps companies. Cloud Expo & @ThingsExpo are the leading events covering the booming market of Cloud Computing, IoT & Big Data for the enterprise. Speakers from all over the world will be hand-picked for their ability to explore the economic strategies that utility/cloud computing provides. Whether...
May. 21, 2015 12:00 PM EDT Reads: 1,986
BroadSoft has announced that Andrew M. Geisse, has been elected to the Board of Directors, effective as of February 5, 2015. Mr. Geisse, who previously held several key senior executive leadership positions at AT&T, will draw upon 35 years of telecom industry experience to help further extend BroadSoft’s global leadership position in delivering cloud-enabled Unified Communications and Collaboration services. Mr. Geisse’s understanding of the factors that drive large enterprise adoption of technology products and services – and proven track record building strong partnerships that empower serv...
May. 20, 2015 01:00 PM EDT Reads: 3,044
BroadSoft has announced that Wavenet Limited has selected BroadSoft’s BroadCloud® managed services to offer its customers and channel partners an integrated IP voice and Unified Communications (UC) service. Wavenet, which has over 2,000 customers and supports 20,000 users in the United Kingdom, provides companies and associated partners with core telephony services. Wavenet’s arrangement with BroadSoft will enable the company to accelerate delivery of its hosted software and services, as customers demand the flexibility and scalability afforded by cloud-based infrastructure.
May. 20, 2015 12:45 PM EDT Reads: 2,674
GENBAND has announced that Tech Mahindra, a global leader in digital transformation, consulting and business re-engineering solutions has joined the GENBAND Kandy Partner Ecosystem. The alliance with Kandy enables Tech Mahindra to quickly deliver innovative, real time communications capabilities for enterprises and service providers around the world. Tech Mahindra is creating a center-of-excellence dedicated to leveraging the entire Kandy communications Platform-as-a-Service (PaaS). “We teamed with GENBAND because Kandy combines the best of both a carrier-strength backbone and a leading-edge ...
May. 20, 2015 12:45 AM EDT Reads: 2,201
In his session at WebRTC Summit, Peter Dunkley, Technical Director at Acision, will look at creating interactive communications via the web by adding messaging, file transfer, and group communication (group chat and audio/video conferencing) into the web experience. He will also discuss potential applications of this technology in areas including B2B, B2C, P2P, and gaming. Peter Dunkley is Technical Director at Acision. He graduated from The University of Edinburgh in 2000 with a BSc (Hons) in Computer Science. After graduation Peter worked on a PSTN switch developing signalling stacks for SS...
May. 15, 2015 10:00 AM EDT Reads: 1,706
It's time to put the "Thing" back in IoT. Whether it’s drones, robots, self-driving cars, ... There are multiple incredible examples of the power of IoT nowadays that are shadowed by announcements of yet another twist on statistics, databases, .... Sorry, I meant, Big Data(TM), tiered storage(TM), complex systems(TM), smart nations(TM), .... In his session at WebRTC Summit, Dr Alex Gouaillard, CTO and Co-Founder of Temasys, will discuss the concrete, cool, examples of IoT already happening today, and how mixing all those different sources of visual and audio input can make your life happier ...
May. 14, 2015 10:15 AM EDT Reads: 1,869
VoxImplant has announced full WebRTC support in the newest versions of its Android SDK and iOS SDK. The updated SDKs, which enable audio and video calls on mobile devices, are now compatible with the WebRTC standard to allow any mobile app to communicate with WebRTC-enabled browsers, including Google Chrome, Mozilla Firefox, Opera, and, when available, Microsoft Spartan. The WebRTC-updated SDKs represent VoxImplant's continued leadership in simplifying the development of real-time communications (RTC) services for app developers. VoxImplant (built by Zingaya, the real-time communication servi...
May. 13, 2015 10:15 AM EDT Reads: 3,064
The WebRTC Summit 2015 New York, to be held June 9-11, 2015, at the Javits Center in New York, NY, announces that its Call for Papers is open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 16th International Cloud Expo, @ThingsExpo, Big Data Expo, and DevOps Summit.
May. 9, 2015 02:15 PM EDT Reads: 3,966
SYS-CON Media announced today that @WebRTCSummit Blog, the largest WebRTC resource in the world, has been launched. @WebRTCSummit Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. @WebRTCSummit Blog can be bookmarked ▸ Here @WebRTCSummit conference site can be bookmarked ▸ Here
May. 8, 2015 09:45 AM EDT Reads: 4,076
In this session we look at creating interactive communications via the web by adding messaging, file transfer, and group communication (group chat and audio/video conferencing) into the web experience. We will also discuss potential applications of this technology in areas including B2B, B2C, P2P, and gaming. Peter is Technical Director at Acision. He graduated from The University of Edinburgh in 2000 with a BSc (Hons) in Computer Science. After graduation Peter worked on a PSTN switch developing signalling stacks for SS7, ISDN and similar protocols and creating advanced routing and serv...
May. 4, 2015 08:00 AM EDT Reads: 2,290
How is unified communications transforming the way businesses operate? In his session at WebRTC Summit, Arvind Rangarajan, Director of Product Marketing at BroadSoft, will discuss how to extend unified communications experience outside the enterprise through WebRTC. He will also review use cases across different industry verticals. Arvind Rangarajan is Director, Product Marketing at BroadSoft. He has over 19 years of experience in the telecommunications industry in various roles such as Software Development, Product Management and Product Marketing, applied across Wireless, Unified Communic...
May. 2, 2015 04:00 PM EDT Reads: 2,991
WebRTC Summit has announced today that Peter Dunkley has been named summit chair of WebRTC Summit 2015 New York. The 4th International WebRTC Summit will take place on June 9-11, 2015, at the Javits Center in Manhattan, New York. @ThingsExpo anticipates 90% of WebRTC companies & developers will monetize their products & services through IoT by 2016. Peter Dunkley is Technical Director at Acision. He graduated from The University of Edinburgh in 2000 with a BSc (Hons) in Computer Science. After graduation Peter worked on a PSTN switch developing signalling stacks for SS7, ISDN and simi...
May. 2, 2015 08:00 AM EDT Reads: 3,042